Wang, Zhonghong
and Paul Tremblay. “Going Global: Providing Library Resources and Services to
International Sites.” Journal of Library
Administration 49 (2009): 171-185.
Providing
access to resources for students and faculty via distance or off-campus is part
of a library’s basic service mission. Libraries
are being challenged to rethink how to promote and implement resources,
instruction and access to meet the needs of a global audience. Wang and
Tremblay outline how library services are provided after a Global College is
relocated to their campus. A growing international population on campuses
offers opportunities and challenges for libraries to serve a more diverse
student body.
Library
services are provided 24/7 in most academic libraries through proxy servers on
campus networks. However, providing library instruction off-campus is one area
that can be challenging. Software
solutions exist, such as videoconferencing, chat and email that make
connectivity functionally easier, but libraries are also exploring how to
customize options to better meet the different cultural and diverse needs of
international populations. Wang and Tremblay provide a literature review that
draws from research written about how international populations are served on
U.S. campuses, but note that there is little research exploring how U.S. campuses
in other countries impact an academic library’s services and mission. Australia,
recognized as a leader in providing education to a global audience has moved
librarians from thinking “in the parochial to the global” (175).
Supporting
online library offerings via the Global College is a priority with the Dean,
which makes it easier to engage faculty and librarians. While each Global
College site has local offerings for library services and campuses, there is a
need for centralized resources available through the Brooklyn campus, insuring
that all students had access to databases, inter-library loan, library
instruction, and research assistance. A group of librarians at the central
campus are dedicated providers of services to the Global Campus and the authors
list their best practices for providing services to a global audience. They
stress the need to be proactive and work with faculty involved in distance
learning, noting that collaboration and “working toward a common goal” are essential
for success.
While
little in the article comes as new information in terms of library services and
off-campus offerings to an academic librarian, it does provide an overview of
the benefits and challenges a campus faces when having a large global presence change
how they can meet the needs of their new audience. Scalability of offerings is one point that is
good for all librarians to remember, as it is tempting to want to individualize
offerings, both in-person and online, but meeting the overall needs of a campus
is most important. The offering of online modules for individual classes that
are more customized for research topics than individual students is one way to
meet this need and yet put a face and presence on the library’s resources and
available help for the students in any location. There is growing research exploring online
library services, but little focused on international students, or unique needs
of student populations, so I am interested in continuing this avenue of
research beyond this term.
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